Privacy Policy

Introduction

This Privacy Policy outlines how Ellwood Capital Invesents, LLC, DBA productXpert™, located at https://www.productxpert.ai (the "Site"), collects, uses, discloses, and protects your personal information when you access or use the Site and its associated services. By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms outlined in this Privacy Policy, please do not use the Site.

productXpert reserves the right to update or modify this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information. Your continued use of the Site after the posting of any changes will constitute your acceptance of those changes.

Information We Collect

We may collect the following types of information:

• Personal Information: (e.g., email address, name, account details)
• Product Search Queries: Information related to the searches you perform on our platform
• Usage Data: This includes information such as page views, session duration, and click-through rates
• Technical Information: Such as IP addresses, browser type, device type, and operating system

Payment Information

We use Stripe to process all payments made through our platform. Stripe is a trusted third-party payment processor that handles all transactions securely. We do not collect or store any payment card details or sensitive financial information. When you make a payment, Stripe collects and processes your payment information according to their own privacy policy and security measures. By using our services, you acknowledge and agree that any payment information you provide is subject to Stripe’s Privacy Policy and Terms of Service. We encourage you to review those documents to understand how your payment data is handled by Stripe.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To analyze trends, monitor usage patterns, and improve user experience
• To send you relevant notifications or updates about our services, as well as promotional material if you have opted-in
• To comply with legal obligations

Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to safeguard your personal information. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Third-Party Services

We may share your data with third-party service providers (such as OpenAI) to facilitate certain services, but we ensure that these providers handle your data in compliance with applicable privacy laws. We do not sell your personal information to third parties. OpenAI’s use of your data is governed by their privacy policy, and we encourage you to review it to understand how your data may be handled by them.

Cookies and Tracking Technologies

We do not actively use cookies or similar tracking technologies for analytics, marketing, or advertising purposes. However, essential cookies may be stored by your web browser to facilitate user authentication and session management (e.g., keeping you logged in). These cookies are managed by your browser and are necessary for the core functionality of our web application.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our application, such as requiring you to log in more frequently.

While we take reasonable measures to ensure transparency and compliance regarding cookies, we do not assume liability for cookies stored by third-party services or browser providers. By using our web application, you acknowledge that your browser may store cookies for session management, and you accept responsibility for managing your cookie preferences.

Use of OpenAI’s Technology

Our platform uses OpenAI’s artificial intelligence (AI) technology to provide certain features, such as generating market insights and analysis. When you interact with our services, your data may be processed through OpenAI’s API. The data processed by OpenAI may include, but is not limited to, your product search queries and usage data, which are used to generate algorithmic insights. OpenAI does not have access to your personal information unless specifically shared by you through interactions with the service.

Please be aware that the market insights and analysis provided by OpenAI are algorithmic interpretations based on the data provided, and these insights should not be the sole basis for any business decisions. While we strive for accuracy, we do not guarantee the accuracy or completeness of AI-generated insights, and these results should be used in conjunction with other sources of information.

OpenAI’s use of your data is subject to their own privacy policies, which we encourage you to review to understand how your data may be handled. We take reasonable steps to ensure that OpenAI’s data handling practices align with our privacy standards.

Marketing Communications

When you sign up for an account with us, you agree to receive marketing communications, including promotional emails, product updates, and special offers related to our services. We may use the personal information you provide (such as your email address) to send you these communications.

You can opt-out of receiving marketing emails at any time by following the unsubscribe link included in every marketing email.

We respect your privacy and will only send marketing communications that are relevant to you. If you choose to opt-out, you may still receive essential account-related communications, such as updates regarding your account or service-related notices.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make any significant changes, we will notify you via email or by placing a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or would like to request access to, correction, or deletion of your personal data, please contact us at support@productxpert.ai